UA vs UA!

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In May 2016, the Ultimate Arsehole had basis to take on the other UA – United Airlines.

This particular Arsehole flew from Orlando (which is the worst airport I have ever been to) to Newark (which is the second-worst airport I have ever been to). The flight was quite decent, however the arrival experience was as bad as bringing your crush home only to find out they are infested with genital warts.

The landing at Newark was almost as delayed as universal Marriage Equality, the airport was dirtier than an asexual bachelor’s toilet and the baggage claim area was about as organised as a fundamentalist religionist’s speech on why creationism isn’t a complete and total fucking joke.

Having flown Delta within the US, this particular Arsehole grabs their phone and starts a stopwatch as the plane lands to ensure that they get their bag within 20 minutes or get a bunch of Delta SkyMiles for their waiting time.

After 21 minutes, I decided to start tweeting at United Airlines. After 35 minutes, I was surrounded by a bunch of other Business Class customers asking where the fuck their bags were. We decided to band together and call United Airlines customer service and report all of our bags as lost. The person on the other end of the phone decided to escalate our concerns to their manager and told us to, and I quote, fuck off.

Eventually (after over an hour) bags did appear, as did various e-mails to the proles at United Airlines. After many statements regarding the lack of control United has over bags being delivered and the idea that bags being delivered after an hour being reasonable being completely disregarded by this particular Arsehole, a message was received:

Dear Mr Arsehole,

We sincerely apologise for the experience you were subjected to on flight UA69. Please accept this $500 travel voucher and United Gold status by way of apology. We sincerely hope that we and our Star Alliance partners will be considered in future for your travel arrangements.


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